|more oil, more coil.|
full disclosure: LONG $HK
-- Predicting future customer and employee outcomes and behaviors -- Routing calls based on predictive algorithms to the best available agent to handle each specific caller -- Identifying the best opportunity for improvement for each specific agent, supervisor and manager
"We are extremely proud of our groundbreaking work in understanding the connection between language patterns and human behavior. The large investment we have made in this area creates significant value for our customers and very valuable competitive advantage for our company,"
|FaceBook visual ringtones ... Facetones! (of course)|